slopk is committed to protecting the privacy and personal data of every registered player. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and processed, who it may be shared with, and what rights you have over your own information.
These are not aspirational statements — they are operational commitments that shape how slopk's engineering, compliance, and customer teams handle player data every single day.
All personal data held by slopk — including identity documents, payment details, and account credentials — is stored using industry-standard encryption protocols. Data at rest and data in transit are both encrypted to prevent unauthorised access.
slopk collects only the personal data genuinely required to operate the platform, verify player identity, process PKR transactions, and comply with anti-money laundering obligations. We do not collect data for the sake of collecting data.
slopk does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information exists to deliver the slopk service to you — not to fund a parallel data business.
slopk processes personal data in accordance with the obligations imposed by our international gaming licence, including KYC, AML, and player protection requirements. Our data practices are reviewed by compliance officers and external auditors on a regular basis.
Registered slopk players have the right to access, correct, and in certain circumstances request deletion of their personal data. These rights can be exercised by contacting our support team — no legal knowledge required, just a written request.
In the event of a data security incident that poses a material risk to registered players, slopk will notify affected players without undue delay and will take immediate remediation steps. We maintain an incident response plan tested against realistic threat scenarios.
For the purposes of this Privacy Policy, the data controller is the operator of the slopk platform, an internationally licensed online gaming company operating the website at slopk.app and all associated sub-domains and interfaces. When this Policy refers to "slopk," "we," "us," or "our," it refers to that entity acting as data controller in respect of the personal data described herein.
slopk holds an international gaming licence that imposes specific regulatory obligations relating to the collection, processing, retention, and security of player personal data. This Privacy Policy has been drafted to fulfil those obligations and to provide registered players with clear, transparent information about their data.
This Privacy Policy applies to all personal data collected by slopk in connection with:
This Policy does not apply to third-party websites, applications, or services that may be linked from the slopk platform. slopk is not responsible for the privacy practices of any third party and encourages players to review the privacy policies of any third-party service they access.
slopk collects personal data through a combination of information you provide directly, data generated by your use of the platform, and data obtained from third-party verification services. The following table summarises the categories of personal data slopk collects and the primary source of each:
| Data Category | Examples | Primary Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality, gender | Player (registration / KYC) |
| Contact Data | Mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad) | Player (registration) |
| Identity Document Data | CNIC image, passport scan, selfie image for liveness verification | Player (KYC upload) |
| Financial Data | JazzCash / EasyPaisa account number, bank account details, transaction history | Player / payment processors |
| Gaming Activity Data | Bets placed, games played, wagering history, session duration, win/loss records | Platform (automated) |
| Technical Data | IP address, device type, browser type, operating system, screen resolution | Platform (automated) |
| Usage Data | Pages visited, features accessed, click patterns, search terms within the platform | Platform (cookies / analytics) |
| Communications Data | Live Chat transcripts, support emails, complaint records | Player / support interactions |
| Marketing Preferences | Opted-in / opted-out status for SMS, email, and platform notifications | Player (account settings) |
slopk does not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) except where expressly required by responsible gaming obligations — for example, where a player voluntarily discloses a gambling-related health concern to request enhanced support measures.
slopk uses the personal data described in Section 3 for the following specific purposes:
Identity and Contact Data are used to create and maintain your slopk player account, verify your eligibility to use the platform (including confirming you are aged 21 or above), and communicate account-related information such as transaction confirmations, security alerts, and policy updates.
Financial Data is used to process PKR deposits and withdrawals via your chosen payment method. slopk shares the minimum necessary financial data with payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) solely to complete authorised transactions. slopk does not store full payment instrument credentials on its own servers.
Identity Document Data is used to fulfil the KYC obligations imposed by slopk's international gaming licence and applicable anti-money laundering regulations. Identity verification may be conducted using automated systems and/or manual review by trained compliance staff. Verification data is retained for the period required by our licensing authority.
Gaming Activity Data and Usage Data are used to operate the slopk platform, detect and prevent fraud, enforce our Terms and Conditions, resolve disputes, and personalise your experience — for example, by surfacing cricket betting markets relevant to upcoming PSL matches, or recommending slot titles based on your play history.
Gaming Activity Data is used to power slopk's responsible gaming monitoring systems, which are designed to identify patterns of play that may indicate problem gambling. Where such patterns are identified, slopk may proactively contact the player with responsible gaming information or impose protective measures in accordance with its licence obligations.
Communications Data is used to handle and resolve support queries, complaints, and disputes. Support records are retained to maintain an accurate history of interactions and to support the resolution of any subsequent disputes.
Where you have opted in to receive marketing communications, Contact Data and Marketing Preferences are used to send you relevant promotional content — including deposit bonus offers, PSL betting promotions, and VIP programme updates — via SMS, email, or in-platform notification. You may withdraw consent for marketing communications at any time through your account settings or by contacting support.
slopk processes personal data on one or more of the following legal grounds, depending on the specific processing activity:
slopk uses cookies and similar tracking technologies on the slopk.app platform. Cookies are small text files placed on your device that allow the platform to recognise you between visits, maintain your session, and collect usage data. The following categories of cookies are used on slopk:
slopk does not sell, rent, or trade personal data to third parties for commercial purposes. We may share your personal data with third parties only in the following circumstances:
slopk engages third-party service providers who process personal data on slopk's behalf and under slopk's documented instructions. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, cloud infrastructure providers, customer support platform providers, and analytics vendors. All data processors are bound by data processing agreements that prohibit the use of player data for any purpose other than providing the contracted service to slopk.
Certain technical data — including player session identifiers and bet records — is shared with slopk's licensed game providers to facilitate game play and ensure accurate settlement of winnings. Game providers do not receive identity data beyond what is technically required for session management.
slopk will disclose personal data to regulatory authorities, law enforcement agencies, and courts where required to do so by applicable law or by the terms of our international gaming licence — including in connection with AML investigations, fraud prevention, and legal proceedings. slopk will not voluntarily disclose player data to law enforcement beyond what is legally compelled.
Where a player is placed on a self-exclusion list, slopk may share the minimum necessary identification data with recognised responsible gaming and self-exclusion bodies to give effect to the exclusion across participating operators.
slopk retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with regulatory obligations, and resolve any outstanding disputes or legal claims. The following retention periods apply as a general guide:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual player.
slopk implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
As a slopk player, you hold the following rights in relation to the personal data we process about you. These rights may be subject to certain conditions and limitations where they interact with slopk's legal and regulatory obligations:
To exercise any of the above rights, please submit a written request to the slopk support team via email or Live Chat. slopk will acknowledge your request within two (2) business days and will provide a substantive response within thirty (30) calendar days. Where a request is complex or involves a high volume of data, this period may be extended by a further thirty (30) days with prior notification.
If you are a parent or guardian and believe that a minor in your care has registered on slopk, please contact our support team immediately. We will investigate and, where confirmed, take prompt action to close the account, return any deposited funds to the payment method of origin, and permanently delete all associated personal data.
slopk sends marketing communications — including promotional offers, PSL cricket betting alerts, bonus notifications, and VIP programme updates — only to players who have expressly opted in to receive them. Consent is obtained separately from acceptance of these Terms at the point of registration or subsequently through account settings.
You may opt out of all marketing communications at any time by:
Opting out of marketing communications does not affect the receipt of transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, or mandatory policy updates — which slopk is required to send in connection with your account.
slopk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. Where a proposed change materially affects the way in which slopk processes personal data, we will provide registered players with at least fourteen (14) calendar days' advance notice via their registered email address or mobile number before the revised Policy takes effect.
Non-material updates — such as typographical corrections or clarifications that do not alter the substance of how data is processed — will take effect upon publication on slopk.app. The "Last Revised" date at the top of this Policy will be updated with each revision. We recommend players review this Policy periodically to remain informed of how slopk manages their personal data.
Continued use of the slopk platform following the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not accept a material change, you may close your account and request deletion of your personal data subject to our lawful retention obligations.
For any questions, concerns, or requests relating to this Privacy Policy or slopk's handling of your personal data, please contact us through the following channels. All privacy-related communications will be handled by our Data Protection function:
When submitting a data rights request, please include your registered mobile number and a clear description of your request. For identity verification purposes, slopk may ask you to confirm additional account details before fulfilling a data access or deletion request — this is to protect your data from being disclosed to or deleted by an unauthorised party.
If you are not satisfied with slopk's response to a privacy concern, you have the right to escalate the matter to the independent dispute resolution body designated by slopk's licensing authority. Details of this body are available upon request from the slopk support team.
Our support team is available around the clock in Urdu and English. Login to access your account settings, update preferences, or start a Live Chat.
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